Versa 3 stuck on logo despite multiple factory resets

[Ket]

My watch versa 3 is 3 months old. It will not reboot properly. Iam trying to get a return voucher but the link doesnt work. I tried supprt page chat but nobody answers.

Moderator Edit: Clarified subject and updated label

[EstuardoFitbit]

Hi there, @Ket. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Ket]

Hi all,

    I am still not able to get a response from Fitbit Support. I cannot
log into my Fitbit account anymore. Can I talk to somebody else without
going to X and google?Too complicated.

Am happy to provide all details of the purchase. Thank you.

Regards

Jamesd

[EstuardoFitbit]

Hi @Ket, welcome back to the community.

They have contacted you by email, as I can see. It is typical for some mails to end up in your spam or unread folders. Please remember this and check that this is not the case.