help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 stuck on logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2023 14:37

‎09-28-2023 14:37

My versa 3 has been stuck on logo since last night.

I cannot restart it, nor do a factory reset. I have removed it from my app but it won't reconnect. 

Need help.

Other then holding the side button, that is not working 

 

 

Best Answer
Labels:
9 REPLIES 9

‎09-28-2023 15:02

‎09-28-2023 15:02

I’m having the same issue!

Best Answer

‎09-28-2023 17:17

‎09-28-2023 17:17

I'm having the same issue 😢

Best Answer

‎09-28-2023 19:27

‎09-28-2023 19:27

So after going around and around, I eventually got onto support. They are organising a replacement 😞 

Feeling lost not even having a watch at the moment. 

 

Hopefully the replacement does not take too long.

 

Best Answer
0 Votes

‎09-28-2023 20:06

‎09-28-2023 20:06

I am having the same issue

Best Answer

‎09-28-2023 21:12

In response to Batgirl407

‎09-28-2023 21:12

Same thing!  I just bought my third one this month I am hoping this one the same thing won’t happen.  I was starting to wonder if it’s because I charged it in my Tahoe. Maybe the software from the car.  I really don’t know. It’s very frustrating!!

Best Answer
0 Votes

‎10-05-2023 13:19

‎10-05-2023 13:19

Same issue here.... purchased my Versa 3 in Feb 2022 and 6 days ago it stopped syncing on the Bluetooth and now only the Fitbit logo is on the watch screen.   I have tried to reset my FitBit several times,  unpaired all my BT devices,  did a force stop of the Fitbit app without success.   Unfortunately, Chat support ended the chat even after I advised them that I was following the trouble shooting steps but needed time.   Terrible customer services!!

Best Answer
0 Votes

‎10-05-2023 17:01

In response to Bindy7au

‎10-05-2023 17:01

Mine did this too after the last update. Are they replacing your watch?

Best Answer
0 Votes

‎10-05-2023 18:14

In response to JoLemons

‎10-05-2023 18:14

Yes I got a replacement just the watchface part not the band. The organised replacement on the Friday, replacement came on Wednesday I was impressed actually.

However it did take me a bit to find the right link to get to the chat.

Best Answer
0 Votes

‎10-05-2023 18:28

‎10-05-2023 18:28

Same problem as the rest of you.  I even let the bettery run down completely but no help.  Bought it in April 2023.  The website said I needed a "return authorization number" to send it back but have not figured out how to do that.  The Fitbit was my motivator to push a little harder and it feel weird not to wear it.  I'll keep looking for a solution.

Best Answer