Versa 3 stuck on message "An app is needed to use this device"

[SunsetRunner]

I have been unable to connect to Bluetooth on my Samsung s10 phone.  My phone sees my watch, but when I try to connect I get an error message 'an app is needed to use this device'.  Has anyone else seen this?  Advice?  Thanks! 

Moderator Edit: Clarified subject

[Guy_]

Hi @SunsetRunner  - as it says you need to connect to Bluetooth using the Fitbit app.

Try 

• Logout of the Fitbit app
• Login again
• Go to the phone home screen without closing the App
• Click on the sync popup
• Wait for the pair and link
• And sync

If that isn't working restart the phone and watch and try again.

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3. @Guy_ Thanks for your help!

In order to solve this issue, please try the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[SunsetRunner]

Thank you for your reply.  I have been able to connect sporadically today.  I was able to install a new app and a couple clock faces.  I'll keep hoping for the best! 

[MarreFitbit]

@SunsetRunner Awesome! I'm glad to hear you were able to connect your Versa 3. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!