Versa 3 stuck on message "An app is needed to use this device"

[Craftyjulie]

Why does my versa 3 on blue tooth say an app is needed when I have the app .

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Craftyjulie. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

In order to solve this issue, please try the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Craftyjulie]

Hi Marre

i have done all you suggested and still no joy.

Thank you for your help

Julie

[Rich_Laue]

Durring the setup process, at what step does the failure occur? 

Any error messages? 

[MarreFitbit]

@Craftyjulie I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.