Versa 3 stuck on message "Data not cleared, Sync & Tried again"

[stedap]

After a factory reset my watch doesn't start and show up the message "Data not cleared, sync and try again"

Tried to unpair and switch off my telephone, then restarted the watch but always the same... It is blocked on this message


Moderator Edit: Clarified subject

[ManuFitbit]

Hi @stedap. Welcome to the forums.

Thank you for sharing the inquiry regarding the Versa 3. 

Please try the following steps in the order listed even if some of them you've done already:

• Unpair your Versa 3 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[stedap]

Hi,

i've followed step by step your instructions but the problem still persists...

what can i do?

regards,

S.

[stedap]

Hi,
i've followed step by step your instructions but the problem still
persists...
what can i do?
regards,
S.