Versa 3 stuck on message "Data not cleared, Sync & Tried again"

[Marghe2608]

My versa 3 it's showing this...what should I do?

Update: I've tried to attach the pic...anyway it says "DATA NOT CLEARED SYNC & TRY AGAIN"

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Marghe2608. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for trying to attach an image showing the message you're receiving. I'm sorry to hear that your Versa 3 is still not syncing. I understand your concern, I will do my best to help you with this!

Please try the following steps in the order listed even if some of them you've done already:

• Unpair your Versa 3 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Regarding the syncing issues, please note that our team is aware of an "Unable to Sync" bug that is impacting a small percentage of Android Fitbit App Customers. We released a new Android Fitbit App 4.26.1 version that fixes this; 4.26.1 is now slowly rolling out to Customers as of September 19th. Please make sure that your Fitbit app is up-to-date.