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Versa 3 stuck on message "Data not cleared, Sync & Tried again"

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‎01-23-2025 15:23 - last edited on ‎01-24-2025 04:31 by Fitbit Moderator

‎01-23-2025 15:23 - last edited on ‎01-24-2025 04:31 by Fitbit Moderator

There's a big x on the screen saying data not cleared sync and try again!!!


Moderator Edit: Clarified subject

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‎01-24-2025 04:32 - edited ‎01-24-2025 04:32

‎01-24-2025 04:32 - edited ‎01-24-2025 04:32

Hi there, @Katie_nosrworth. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 is stuck on that message. I understand your concern, I will do my best to help you! 

Please try the following steps in the order listed even if some of them you've done already:

  • Unpair your Versa 3 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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