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Versa 3 stuck on message "Data not cleared, Sync & Tried again"

‎12-02-2025 23:06 - last edited on ‎12-03-2025 05:05 by Fitbit Moderator

‎12-02-2025 23:06 - last edited on ‎12-03-2025 05:05 by Fitbit Moderator

Hello.

I just recently found my old Versa 3 watch, I attempted to do a factory reset when i got the Data not cleared message. I am unable to follow the recommended steps as I don't have the old device my watch was connected to. Hard resets don't work either.

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2 REPLIES 2

‎12-02-2025 23:14

‎12-02-2025 23:14

Nevermind. This problem has not been resolved and after dropping this piece of **ahem** watch on accident, now the sensors will not work. I will NEVER be buying one of your products again!!!

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‎12-03-2025 16:58

In response to MundayGC

‎12-03-2025 16:58

Welcome to the forums @MundayGC. 

Thank you for letting me know the information about this difficulty that you are experiencing with your Versa 3. 

I can certainly understand your frustration and how upsetting these inconveniences are. I'm so sorry that your device took a tumble and sustained the damage you mentioned.

However, at this point, I would recommend reaching out to our Support Team, as they have the specialized tools and resources necessary to properly assist you with this situation.

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