Versa 3 stuck on message "Data not cleared, Try & Sync again"

[Ohnupoy]

Hi All, 

I have reserved the Factory reset by accidentally for Fitbit verse 3 , and the screen come up with Red Cross and the Data not cleared sync and try again. I have no idea what to do. If anyone could suggest me how to fix it please. Thank you very much. Poy

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ohnupoy. Welcome to the Community Forums. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps to solve the issue:

• Unpair your Versa 3 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Ohnupoy]

Thank you very much. It came back to normal now. 

[MarreFitbit]

@Ohnupoy Awesome! I'm glad to hear that the steps recommended above did the trick! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Duplessis]

Hi  Marre

I was gifted a fitbit and did the factory reset, and now stuck on that red cross and I do not have the phone it was paired to obviously. 

what should I do now? 

Regards 

Anja

[MarreFitbit]

Hi there, @Duplessis. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Fitbit device. 

I'd recommend trying another factory reset. To do so, on your Fitbit device, open the Settings app > About > Factory Reset.

If the above was the method you did for the factory reset, please try this second method:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

Now, you can try setting up your Versa 2 by following these directions How do I set up my Fitbit device?

Hope that helps!

[kmefaith]

These steps are not working for me.  I have not been able to sync my fitbit versa 3 and it still has the large red X with Data not Sync'd

[Gordo33]

Useless instructions. 3 days and can get my Sense responsive. Have followed every instruction multiple times and just stuck at reset failed. Uninstalled app, removed device, restarted phone, Bluetooth on and off. All of these multiple times and just sits with error reset failed. Screen unresponsive so please don't suggest going the device settings. A decent 

[DaleHouse]

I used this info and it worked after spending hours trying to resolve.

https://techcult.com/what-does-it-mean-when-your-fitbit-says-data-not-cleared-sync-and-try-again/#Wh...

[DaleHouse]

This link info worked

https://techcult.com/what-does-it-mean-when-your-fitbit-says-data-not-cleared-sync-and-try-again/#Wh...

[DaleHouse]

I used these various instructions on my phone.

After hours and resets.

The fitbit was off at the time.

It came on and started syncing!

https://techcult.com/what-does-it-mean-when-your-fitbit-says-data-not-cleared-sync-and-try-again/#Wh...