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Versa 3 stuck on message "Data not cleared, Try & Sync again"

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‎12-28-2021 18:34 - last edited on ‎12-18-2022 20:43 by Fitbit Moderator

‎12-28-2021 18:34 - last edited on ‎12-18-2022 20:43 by Fitbit Moderator

My versa 3 won’t open again it keeps showing me a red X and says : data not cleared &try again. I don’t know what I did but I can’t use it anymore because of that.

 

Moderator Edit: Clarified subject

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‎12-31-2021 05:43 - edited ‎09-01-2023 07:34

‎12-31-2021 05:43 - edited ‎09-01-2023 07:34

Hi there, @Manap. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps to solve the issue:

  • Unpair your Versa 3 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.


If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-31-2021 05:43 - edited ‎09-01-2023 07:34

‎12-31-2021 05:43 - edited ‎09-01-2023 07:34

Hi there, @Manap. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps to solve the issue:

  • Unpair your Versa 3 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.


If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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