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Versa 3 stuck on message "Data not cleared, Try & Sync again"

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‎02-12-2022 18:23 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-12-2022 18:23 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

Hi I am getting this error and wondering has anybody found a solution to this? I have gone through those who asked already and tried what's suggested and it doesn't work. 

 

I have re-set 

uninstalled the app 

unpaired via bluetooth

did the 3 buttons push down then 2 buttons and it doesn't turn on. 

 

Please help? Do I need to buy a new watch from a different brand now? 

 

Moderator Edit: Clarified subject

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‎02-14-2022 05:12 - edited ‎10-30-2023 04:20

‎02-14-2022 05:12 - edited ‎10-30-2023 04:20

Hi there, @fitfitor. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still have issues, please feel free to contact our team back so they can continue helping you. 

Have a good day. 

Maria | Community Moderator, Fitbit


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