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Versa 3 stuck on message "Data not cleared, Try & Sync again"

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‎06-09-2022 01:10 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-09-2022 01:10 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

my versa 3 is stuck on the data not cleared sync and try again. 

I have followed the other comments on other posts to remove from bluetooth and unsync from the app but this has not corrected it. I have also restarted it and it continues to flash with the cross and to try again. 

Help please!!!!!!!🙂

 

 

Moderator Edit: Clarified subject

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‎06-09-2022 01:37 - last edited on ‎09-06-2024 11:02 by Fitbit Moderator

‎06-09-2022 01:37 - last edited on ‎09-06-2024 11:02 by Fitbit Moderator

Hi @amalion  - try removing any entry for the watch from the phone's Bluetooth and restart the phone for good measure

In the phone Fitbit App

Click on profile photo [top left]

Click on  "+ Set up a Device"

If that doesn't work

when you Click on profile photo if the device is still showing remove it

[by dustbin top right]

Then repeat the above process

Follow the installation instructions

Author | ch, passion for improvement.

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‎06-09-2022 08:55 - edited ‎11-15-2023 06:19

In response to Guy_

‎06-09-2022 08:55 - edited ‎11-15-2023 06:19

Hi there, @amalion. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

See you around. 

Maria | Community Moderator, Fitbit


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