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Versa 3 stuck on message "Data not cleared, Try & Sync again"

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‎08-02-2022 08:28 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

‎08-02-2022 08:28 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

How can I reset my versa 3 completely and get rid of this message. It is connected to my phone and even sensor works. 
There is a pink message says

 

”reset failed! Your data was not cleared. Please try again “

 

 

Moderator Edit: Clarified subject

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‎08-02-2022 08:47 - edited ‎11-16-2023 11:03

‎08-02-2022 08:47 - edited ‎11-16-2023 11:03

Hi there, @Eshi1362. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎08-02-2022 17:55

In response to MarreFitbit

‎08-02-2022 17:55

No, the issue is not resolved yet. I tried everything on this community but my fitbit still shows that red message. Fitbit only offered me %35 discount for my next purchase which I think is very disrespectful to loyal customers. 

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