Versa 3 stuck on message "To start download the Fitbit app"

[Valerie.C.]

I've had my Versa 3 for a year now (give it take) and it has always worked. 

A few days ago my watch asked my top download the app on my phone (which I did a year ago). The watch cannot connect tot The app anymore. I have already tried a soft reset bit this hasn't worked. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Valerie.C.. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.