help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 stuck on message "To start download the Fitbit app"

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-14-2022 23:36 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-14-2022 23:36 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

Yet more issues with my Versa  three , after working ok this morning it’s now asking me download the Fitbit app ( which I’ve had for the last eight months ) …..

 

please help 

 

Update: I’ve powered the device down and deleted and reloaded the app …

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-15-2022 04:47 - edited ‎10-30-2023 03:46

‎02-15-2022 04:47 - edited ‎10-30-2023 03:46

Hi there, @RatDog1. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before posting here. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

  • Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎02-15-2022 04:47 - edited ‎10-30-2023 03:46

‎02-15-2022 04:47 - edited ‎10-30-2023 03:46

Hi there, @RatDog1. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before posting here. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

  • Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎02-22-2022 01:43

In response to MarreFitbit

‎02-22-2022 01:43

Ty all good now 

Best Answer
0 Votes

‎02-22-2022 03:38 - edited ‎10-24-2023 04:25

In response to RatDog1

‎02-22-2022 03:38 - edited ‎10-24-2023 04:25

@RatDog1 Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes