Versa 3 stuck on message "To start download the Fitbit app"

[Roux72]

My versa 3 keep telling me to install my versa but it's already done?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Roux72. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3.

While reading your post I was wondering if your Versa 3 is new? Did you have another Fitbit device prior the Versa 3? If so, are you still using that Fitbit device? If you're not, please try the steps below to properly connect your Versa 3 to your account:

• Check if by any chance your phone's Bluetooth shows the Versa 3 and the old Fitbit device as a connected devices. If so, please unpair/remove them.
• Remove the Versa 3 and old Fitbit device from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Note: You can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

Hope that helps.