Versa 3 stuck on message "To start download the Fitbit app"

[Domimi]

When trying to connect my android 12 phone with versa 3. When trying to click on connect when versa appears on the list, there's a pop up that says that it requires the app. But the app is installed.

I am able to use 'find my phone' option though, so the divices kinda see each other.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Domimi. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?