Versa 3 stuck on message "To start download the Fitbit app"

[Angelalon123]

Please help! I'm getting very frustrated with this watch. The watch has been stuck on 'download the Fitbit app' screen since I brought it yesterday. I have downloaded the app, uninstalled it and it still doesn't work.  I am trying to update over Bluetooth but it seems very slow and unfortunately I'm having issues connecting with wifi. The app seems to be recording my steps but the face of my watch is blank and when I try press the button on the side of the watch it says to download the app and I can't go any further.  Please help. 

Many thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Angelalon123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account. With that said, I'd suggest following the steps below in the order shown:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?