Versa 3 stuck on message "To start download the Fitbit app"

[Fassle6]

My watch is repeating the same message over and over, 

The message is to start download The Fitbit app. This happens All the time in different languages. I turned off and on the watch I've deleted and re downloaded the many times 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Fassle6. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about about the issue with your Versa 3.

As per the message on the Fitbit device's screen, it seems that your Versa 3 is asking you to pair it properly. With that being said, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?