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Versa 3 stuck on message "To start download the Fitbit app"

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‎01-08-2022 07:32 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-08-2022 07:32 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

I've paired the versa 3 and it has worked before, but now it won't update and is stuck on the, " download the Fitbit app" screen. I've been on the app and the watch will not get off that screen

 

 

Moderator Edit: Clarified subject

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‎01-08-2022 10:18 - edited ‎07-21-2023 03:43

‎01-08-2022 10:18 - edited ‎07-21-2023 03:43

Hi there, @SwingleB. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As per the message on the watch's screen, it seems that your Versa 3 is asking you to pair it again.  So I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-08-2022 10:18 - edited ‎07-21-2023 03:43

‎01-08-2022 10:18 - edited ‎07-21-2023 03:43

Hi there, @SwingleB. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As per the message on the watch's screen, it seems that your Versa 3 is asking you to pair it again.  So I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes