Versa 3 stuck on message "To start download the Fitbit app"

[Q1223]

I've synced fitbit versa 3 online and app on phone. Keeps saying on fitbit download app??

Moderator Edit: Clarified subject

[Guy_]

Hi @Q1223  -  try following the instructions in How do I set up my Fitbit device? 

[MarreFitbit]

Hi there, @Q1223. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 3.

It looks like you have performed a factory reset on your watch, so your Versa 3 is asking to be paired. With that being said, I suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Jim514]

Have you tried rebooting it by holding the button until the screen goes blank?  It'll power-up and about 2-3 minutes.

[Rich_Laue]

Follow the setup link provided above @Jim514. you need to setup the tracker to get going.