Versa 3 stuck on message "To start download the Fitbit app"

[Curlymike56]

My Versa3 has been functioning perfectly till today. The screen states that I need to download the app. Which I already have. Now my watch is stuck at the screen stating to down load app.  Nothing seems to work. Any suggestions?

Moderator Edit: Clarified subject

[Guy_]

Hi @Curlymike56  - it would seem a factory reset was done, in which case it needs to be installed again.

In the Fitbit App click on profile photo and " + Set up a Device" see How do I set up my Fitbit device? 

[MarreFitbit · Accepted solution]

Hi there, @Curlymike56. Welcome to the Community Forums. Thanks for the details provided in your post. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.