Versa 3 stuck on message "To start download the Fitbit app"

[AshSL]

The screen just says to download the fitbit app, which I already have. It won't say or do anything else. I now cannot connect it to my phone's Bluetooth and it won't setup on the app. I have tried numerous times to force stop the app, turn my phone off, turn the versa off, but it always starts back up saying download the app.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @AshSL. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out here. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?