Versa 3 stuck on message "To start download the Fitbit app"

[Rameshc]

Tried deleting, reset by pressing the left side button for 1 sec.  But it is still shows - Install fitbit app

Update: Pressed the left button for 10 seconds to reset  Please advise on how to fix the issue

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rameshc. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Rameshc]

Hi Thanks for the reply. But the issue remains same. Unable to connect to live chat as well

[MarreFitbit]

@Rameshc I appreciate you had followed the tips and recommendations provided above.

If your chats keep getting disconnected, please try giving us a call. Click here to get connected.

We hope your issue is solved soon.