Versa 3 stuck on message "To start download the Fitbit app"

[Lka1984]

The versa 3 keeps telling me to download load fitbit app but its its already downloaded 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lka1984. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

On a side note, I'd like to ask if by any chance you're an Android user? Do you also use MobileTrack? If so, please note Android users cannot have both, MobileTrack and a Fitbit device linked to their Fitbit account at the same time. With that being said, you can unpair either MobileTrack or your Fitbit device whenever you are about to use the other device, or well, you can create a separate account for each. For more information, see Can I use more than one Fitbit device with the same account?