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Versa 3 stuck on message "To start download the Fitbit app"

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‎10-16-2022 16:55 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-16-2022 16:55 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

My versa 3 says to download the Fitbit app even though I’ve had it for months and now it won’t connect it to my phone 

 

Moderator Edit: Clarified subject

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‎10-17-2022 05:18 - edited ‎06-24-2023 06:51

‎10-17-2022 05:18 - edited ‎06-24-2023 06:51

Hello there, @alyssahartman16. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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