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Versa 3 stuck on message "To start download the Fitbit app"

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‎10-19-2022 14:16 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-19-2022 14:16 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

20221019_213324.jpg20221019_213351.jpg

Paired device

Screen is stuck as shown.

Tried several times to reconnect/pair - no joy

Just got this today, refurbished.

Thoughts??

 

 

Moderator Edit: Clarified subject

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‎10-19-2022 15:09 - edited ‎06-27-2023 10:01

‎10-19-2022 15:09 - edited ‎06-27-2023 10:01

Hi there, @sajtay. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and also for the image attached. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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