Versa 3 stuck on message "To start download the Fitbit app"

[JennMed]

While in the shower my versa 3 restarted on its own. I now can’t get it to connect to my phone or give me anything other than a screen that says “to start download the Fitbit app”…which I did almost 3 years ago! I tried to add the picture but it wouldn’t let me.  I’ve done the button reset at least 10 times, I’ve restarted my phone 3 times and my phone is up to date. Any help out there?

Update: I have also deleted and re-installed the app

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JennMed. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?

[PAassword]

lol mine just did the same thing tonight  all thats not working  do you have any other ideas

[MarreFitbit]

Hi there, @PAassword. Thanks for stopping by in the Community Forums.

If you're having the same issue, please follow the tips and recommendations I've provided here.