Versa 3 stuck on message "To start download the Fitbit app"

[maihamu]

When I tap on my Versa 3 under Bluetooth, I get a message saying "an app is needed to use this device" but I have the app installed and recently updated it. I also noticed that the last time my Versa synced was on 02/11/23 and every time I try and sync, it is failing. I also have the "phone disconnected" icon on the Versa. I've reset everything but am almost to the point of just getting rid of the Versa and getting something else. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @maihamu. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out.

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?