Versa 3 stuck on message "To start download the Fitbit app"

[ankita679]

I purchased Fitbit last year and after using for 6 months the device is not starting up as stuck on download fitbit app screen .. getting set up a device everytime it's been 4 months now and I am extremely disappointed . Everytime setup is downloaded for 20 mins and then installing starts it the update fails .Everytime I call customer care it says to check for updates and do setup of device but same thing happens and the update fails and the Fitbit versa3 screen is stuck on download fitbit-app to start screen! Please help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ankita679. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. 

As per the message on the Fitbit device's screen, it seems that your Versa 3 is asking you to pair it properly. With that being said, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Nevertheless, I've seen you contacted our Support Team after posting here but your chat got disconnected. If none of the steps provided above work, please feel free to contact our team back for further assistance.