Hi there, @HARRYSET. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Luxe is still crashing itself suddenly. I understand how annoying this can be, I will do my best to help you with this!
As per the message on your Versa 3, it sounds like it's asking to be paired to your Fitbit account. With that said, I'd suggest following the steps below in the order listed:
- Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
- Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Set up your Versa 3 again.
- If there is no connection, restart your Versa 3.
If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
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