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Versa 3 stuck on message "Unlock with your phone"

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‎09-11-2022 12:56 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

‎09-11-2022 12:56 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

Clock, steps and cal count 0K.  Has stopped notifications of email, phone etc.  Only message "Unlock with your phone".  How?  Have tried turning Bluetooth on/off and turning watch off and on with side button.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-12-2022 01:38

‎09-12-2022 01:38

unlock3.png

 

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‎09-12-2022 09:15

In response to SteveH

‎09-12-2022 09:15

Thank you, Steve- appreciate your prompt response to my plea!  When I go to my App, it goes straight to my step count etc page.  I tapped the Today sign but it stayed on the same page.  I can't seem to reach anything with my pic or device image. only the fitness page.  😕 Any ideas to move me forward would be greatly appreciated!  Avril 

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‎09-13-2022 00:52 - edited ‎09-13-2022 00:55

In response to GrandmaAv

‎09-13-2022 00:52 - edited ‎09-13-2022 00:55

edited: can you describe what you mean by "fitness page" when you select your profile picture in the app

 

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