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Versa 3 stuck on message ""Oops. Looks like there's no internet connection"

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‎07-03-2022 20:24 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-03-2022 20:24 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

I bought this device yesterday and have been trying to get it to connect so that I can control Spotify or connect to the gallery and it continues to tell me that there is no internet. It doesn't matter if I am connected to my wifi or if I'm on mobile data. I have powered the device off and back on, disconnected it from and reconnected it to my phone, deleted and re-download the app and I've even factory reset it and re-download the software thinking something didn't download correctly. Nothing helps. Please help!!! I don't know what to do!

 

 

Moderator Edit: Clarified subject

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‎07-04-2022 05:04 - edited ‎02-09-2024 07:45

In response to Guy_

‎07-04-2022 05:04 - edited ‎02-09-2024 07:45

Hi there, @RainbowRican. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your help!

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎07-03-2022 23:43

‎07-03-2022 23:43

Hi @RainbowRican - this is purely a phone problem, as certain internet accesses require a direct connection not always available on the latest Samsung phones and may be others depending settings and security software. See No internet connection for how to resolve it.

Author | ch, passion for improvement.

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‎07-04-2022 05:04 - edited ‎02-09-2024 07:45

In response to Guy_

‎07-04-2022 05:04 - edited ‎02-09-2024 07:45

Hi there, @RainbowRican. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your help!

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes