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Versa 3 stuck on message "unable to install/update apps"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2022 13:52 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

‎03-25-2022 13:52 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

When I sync I get a message saying can’t update/install app. Please try again. It also will not auto recognise swim exercise

 

Moderator Edit: Clarified subject

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‎03-26-2022 05:01

‎03-26-2022 05:01

Hi there, @Niftypins . Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

 

I've seen you contacted our Support Team before posting here and they've advised you that your case was forwarded to our higher tier of support for further checking.

 

With that being said, please know that someone will be in contact with you soon as they have the resolution for your Versa 3's issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest. 

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎04-06-2022 14:24

In response to MarreFitbit

‎04-06-2022 14:24

Still waiting on a response to this!

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