Versa 3 stuck on message "unable to install/update apps"

[Jebsyallop1987]

I am continually getting a message to say that "We are unable to update / install one or more apps.  Please try again". The versa 3 is syncing fine though. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jebsyallop1987. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

To better assist you, may I know if you're indeed trying to install any app or clock face on your Versa 3? or is this message appearing out of the nowhere? Meanwhile, I suggest taking a look at this help article How do I set up and troubleshoot apps on my Fitbit device? 

Hope that helps. 

[Jebsyallop1987]

It just comes out of nowhere!

Sent from my iPhone

[MarreFitbit]

@Jebsyallop1987 Thanks for those details. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes.

[Jebsyallop1987]

I’ve tried all this and it’s still happening all the time. 

[Cutieculchie1]

I have received a Fitbit for Christmas and am

experiencing this exact problem. Was it ever resolved?

[Jebsyallop1987]

No, they were no help at all, totally useless. If anyone has any advice then keen to know!

Sent from my iPhone

[Cutieculchie1]

I have just been on live chat for an hour this morning took all the steps they said and still nothing. They’ve raised it with a higher team apparently who will email me. The pop up is so annoying! Are you still getting it then?