Versa 3 stuck on "Data not cleared, Try & Sync again"

[Coops74]

Good evening my versa 3 is stuck on on data not cleared 

sync and try again with red :cross_mark: I have tried to reset but sill coming up the same 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Coops74. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is stuck on "Data not cleared, Try & Sync again" despite the steps you've tried so far. I will do my best to help you with this. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps in the order listed even if some of them you've done already:

• Unpair your Versa 3 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Coops74]

I’ve done this still won’t turn on or x won’t disappear