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Versa 3 stuck on "Set up your Wallet"

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‎03-28-2022 09:18 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎03-28-2022 09:18 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

I do not plan to ever use this app and apparently I can't uninstall it. How do I mute it permanently? 

 

I can't imagine giving Fitbit my wallet information. 

 

Moderator Edit: Clarified subject

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‎03-28-2022 10:18 - edited ‎12-27-2023 04:27

‎03-28-2022 10:18 - edited ‎12-27-2023 04:27

Hi there, @Anniecat1982. Thanks for stopping by in the Community Forums and the details provided in your post. I understand where your concern is coming from. 

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

  1. Remove the Versa 3 from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Versa 3 and follow the onscreen instructions.

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To do so, on your Versa 3 swipe to Settings, tap, then swipe to shortcuts. It is here where you can configure what a single and double tap of the button will open. Replace the Wallet App for some other function.

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎03-28-2022 14:41

In response to MarreFitbit

‎03-28-2022 14:41

It did not help. I have changed the settings on my phone for shortcuts and restarted my device and it still wants me to set up my wallet.

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‎03-28-2022 14:46

In response to Anniecat1982

‎03-28-2022 14:46

I'm also concerned that Fitbit seems really intent on acquiring this information. It pops up all day, I can't get it to stop. Why on earth would I trust Fitbit with my bank information if they don't even give me the option to delete this app?

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