Versa 3 stuck on "To start download the Fitbit app" message

[Le3ann]

I've factory reset my versa 3 as it wouldn't connect to the fitbit app on my phone, also tried to connect it to my partners phone with no luck. Versa 3 now asking me to download the app and connect watch it's been stuck like this for days now. Please someone help. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Le3ann. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Emmap123]

Hi iv had the same problem and iv tried all of this is there anything else I can try?

[Le3ann]

I called fitbit and they are sending me a return label as this cannot be fixed

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