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Versa 3 stuck on sleep mode

ANSWERED

‎05-23-2025 11:39 - last edited on ‎05-24-2025 07:11 by Fitbit Moderator

‎05-23-2025 11:39 - last edited on ‎05-24-2025 07:11 by Fitbit Moderator

Can't get out of sleep mode. No change after reset.

Moderator Edit: Clarified subject

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‎05-24-2025 07:41

‎05-24-2025 07:41

Hi there, @Burho. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is stuck in sleep mode. I understand your concern, I will do my best to help you with this!

Please note that there are two places to set Sleep Mode, Quick Settings and full Settings. Maybe you have it set on by a schedule in the full Settings app. You might not be able to turn it off in Quick Settings then. Have you already checked this? For more information, see How do I track my sleep with my Fitbit device? 

Let me know if after trying the above the issue persists. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎05-24-2025 07:41

‎05-24-2025 07:41

Hi there, @Burho. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is stuck in sleep mode. I understand your concern, I will do my best to help you with this!

Please note that there are two places to set Sleep Mode, Quick Settings and full Settings. Maybe you have it set on by a schedule in the full Settings app. You might not be able to turn it off in Quick Settings then. Have you already checked this? For more information, see How do I track my sleep with my Fitbit device? 

Let me know if after trying the above the issue persists. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-24-2025 09:17

In response to MarreFitbit

‎05-24-2025 09:17

Thank you so much. Problem solved in full Settings as you suggested!

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‎05-24-2025 09:21

In response to Burho

‎05-24-2025 09:21

@Burho You're very welcome! I'm so glad to hear that the steps recommended did the trick! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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