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Versa 3 stuck on the Fitbit Wallet

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‎05-19-2024 12:40 - last edited on ‎05-20-2024 02:42 by Fitbit Moderator

‎05-19-2024 12:40 - last edited on ‎05-20-2024 02:42 by Fitbit Moderator

  • How do I stop my watch from always asking me to add something to my wallet? 

 

Moderator Edit: Clarified subject

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‎05-20-2024 02:46

‎05-20-2024 02:46

Hi there, @sbason. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, I will do my best to help you with that! 

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

  1. Remove the Versa 3 from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Versa 3 and follow the onscreen instructions.

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To change which feature activates when you hold the button, open the Settings app on your watch and tap Shortcuts. In the Press & hold section, tap Press & hold. Choose your shortcut, and then swipe right to return to the previous screen.

Maria | Community Moderator, Fitbit


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