Versa 3 stuck on the Fitbit logo after updating it

[Mollyall]

My versa 3 was working fine until I updated. Then it was stuck on the logo.i had to reset my watch, but now it is stuck trying to update again. Bluetooth is connected (finally), have deleted Fitbit app and restarted several times

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Mollyall. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is stuck on the Fitbit logo after updating it. I understand your concern, I will do my best to help you with this!

As per the description of your post, it seems like you tried performing a factory reset but it didn't take place. That would explain why your Versa 3 is still stuck on the Fitbit logo. With that being said, I'd recommend trying the steps below in the order listed: 

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?