Versa 3 stuck on the Fitbit logo

[Iambenjie]

I tried to record some exercise on my Versa 3 last evening, but that option didn't work...So I tried to do a soft reset of the watch, but since then it has been in a loop where the watch restarts, gets as far as the log screen and then restarts again. It has been doing this for over 12 hours now.

The watch isn't syncing with the app, so I can't do a factory reset through the app. I did charge it, as I read a post that suggested that this might be a battery issue (although it was at about 50%). And I have tried several times to reset it using the steps that I read in community posts with no success.

Is there anything that I can do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Iambenjie. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 has been stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

As per the description of your post, it seems like you tried performing a factory reset but it didn't take place. That would explain why your Versa 3 is still stuck on the Fitbit logo. With that being said, I'd recommend trying the steps below in the order listed: 

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Su_uSG]

Hi,

I have the same issue with my versa 3. Unfortunalty it keeps restarting and won't connect to my Phone again. I've tried restarting multiple times by holding te side button. It's not helping at all....

Do you have any other solutions??

Suzanne

[MarreFitbit]

Hey, @Su_uSG. Thanks for stopping by the Fitbit Community Forums and for the troubleshooting steps you've tried. I've seen you contacted our Support Team after posting here and they already assisted you. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance!