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Versa 3 stuck on unlock with phone

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‎07-17-2022 13:15 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

‎07-17-2022 13:15 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

My phone that was paired to my versa 3 was stolen, and with it, I totally lost access to the email account I had set up with Fitbit.

 

I may have entered the pin on the watch too often and now I cannot get passed the 'unlock with phone' message. i cannot access the old Fitbit account, because I cannot access my old email account.

 

Is there a way to wipe the watch and set up a new fitbit account to use with it?

 

 

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‎07-17-2022 17:34

‎07-17-2022 17:34

Welcome to the Fitbit Community, @bluegruntfuttoc.

 

I'm sorry to hear about your stolen phone and the difficulties you experienced with your Fitbit Versa 3.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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