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Versa 3 stuck on water lock

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‎07-13-2022 09:41 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-13-2022 09:41 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Hi have tried to unlock my new Fitbit Versa 3 by double tapping for over an hour now and nothing seems to be working? 

 

Moderator Edit: Clarified subject

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‎07-13-2022 10:28

‎07-13-2022 10:28

Hello @carriedonovan and welcome to the Community.  You press the button twice to unlock the water lock on the Versa 3.  Press twice and make sure you feel the vibration each time.  Sometimes I have to do it 3-5 times to get the "sweet spot" in the timing.

IMG_0041.jpeg

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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3 REPLIES 3

‎07-13-2022 10:28

‎07-13-2022 10:28

Hello @carriedonovan and welcome to the Community.  You press the button twice to unlock the water lock on the Versa 3.  Press twice and make sure you feel the vibration each time.  Sometimes I have to do it 3-5 times to get the "sweet spot" in the timing.

IMG_0041.jpeg

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-14-2022 02:43

In response to LZeeW

‎07-14-2022 02:43

Thank you for this it worked! Found that sweet spot!

Carrie

Sent from my iPhone
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‎02-28-2023 15:04

In response to carriedonovan

‎02-28-2023 15:04

That did not work

 

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