Versa 3 stuck with logo won’t connect to Bluetooth

[Sallyb74]

Hi, my Fitbit verbs 3 is stuck with the Fitbit logo on the screen pressing and holding side button does nothing, it won’t connect with my phone, tapping, swiping screen does nothing??

Moderator edit: clarified subject.

[ManuFitbit]

It's good to see you participating in the community @Sallyb74. 

Thank you for taking the time to share the details regarding this difficulty experienced. Thank you for trying to fix it on your own.

Please Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.

• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[tonjevem]

Hello.

I have the same issue with my watch, and now that I have disconnected it, the app can’t find it to set it up again. 
so far I’ve tried all the steps above without any luck.