Versa 3 touch screen is unresponsive despite all troubleshooting steps I tried

[Vinterfe]

After dealing with my Versa 3 constantly rebooting, I figured out that having the Always On Display turned on kept it more stable. Unfortunately, now my touch screen just doesn't work at all. It still turns on, and I can see messages and the clock face stats, but I can't swipe in any direction or tap the screen. 

I've tried resetting it multiple times, changing the clock face, charging it then restarting, nothing has worked. 

At this point, I'm not sure if it's just a really bad coincidence of software bugs, or if the hardware itself is going bad. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Vinterfe. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.