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Versa 3 tracking too many floors

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‎07-22-2021 10:51 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

‎07-22-2021 10:51 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

  • I've had my Versa 3 since Oct/Nov. I've also had fitbit trackers (every Charge version ever made) since 2014. Typically when one measurement (ie., floors, steps) goes way off its from a firmware or software update. My Versa 3 has been fine until about 1-2 weeks ago. Since then it has tracked up to 250 floors off EACH DAY! It seems to get worst ech day too. I do care about floor tracking and would not want to delete it. I've "restarted" and "rebooted" the watch already, neither of which fixed it. That's usually the "go to" answer from support. The only thing I haven't tried yet is uninstalling and reinstalling the app. Which I'll try soon. This has to be a known problem w/fitbit. They'll either admit to it, and fix it w/an update or it will mystically fix itself. The only thing as aggravating as the problem is the "awards" I get daily for doing over 100/200 floors, ughhh. 

 

Moderator Edit: Clarified subject

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‎07-22-2021 14:48

‎07-22-2021 14:48

@Koda Thanks for stopping by and letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.  We‘re taking into consideration your comments and sentiments in regards to our products and services.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


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‎07-23-2021 07:57

‎07-23-2021 07:57

This is a bug that the support to finally admit on the Versa 3 and Sense that lasts for more than 6 months, I think that unfortunately this problem will never be fixed so they tell us what!!

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‎08-15-2021 10:55

In response to JohnGillet

‎08-15-2021 10:55

Hello, Problem still not repair!!

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‎06-15-2022 08:54

‎06-15-2022 08:54

I've had my Versa 3 since April, it counted floors fairly accurate until a week ago.  I tracked 196 floors this morning at work, a one story building.  At this price we should not have to guess on any stat.  I have owned $30.00 .trackers that counted correctly using the same method. It is a basic function and if the developers don't want to spend time to correct, sales should talk to them.  I sadly will be going with a Garmin. more expensive but all functions work properly.  Terribly disappointed in Fit Bit!  .

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