help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 tuening off after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2022 10:30 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎12-11-2022 10:30 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

Versa 3 turns off after being in water. Screen had gone completely black and now won't turn back on

Battery was fully charged?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-11-2022 21:37 - last edited on ‎07-09-2024 09:02 by Fitbit Moderator

‎12-11-2022 21:37 - last edited on ‎07-09-2024 09:02 by Fitbit Moderator

Hi @Rob2857_  - unfortunately that is one of the symptoms of water getting in.

If it gets hot while charging stop immediately, that is another sign of internal damage.

If it's under warranty take it back to where you bought it for replacement.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎12-11-2022 23:08

In response to Guy_

‎12-11-2022 23:08

Had it for 2 years, warranty is only 1 year im pretty sure

Not worth fixing?

Best Answer
0 Votes

‎12-11-2022 23:25 - last edited on ‎07-09-2024 09:02 by Fitbit Moderator

In response to Rob2857_

‎12-11-2022 23:25 - last edited on ‎07-09-2024 09:02 by Fitbit Moderator

@Rob2857_  - probably not worth fixing.  You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, just in case.

New ones are probably on offer in the stores in preference to a more expensive Versa 4 with less features.

Author | ch, passion for improvement.

Best Answer
0 Votes