Versa 3 unresponsive and no longer syncing

[Aoife_M]

My device was working this morning then about an hour after I got up, the screen was no longer working but it was still tracking and I could sync with the app and charge the device. After another few hours, it is now not responsive at all and the side button doesn't work. I've tried forcing a restart with the side buttons but this hasn't worked. I'm using the Fitbit app on a Google Pixel 7A 

[TheAnniek1]

Mine too. Mine actually stopped synching on Christmas Day. Has anyone got back to you Aoife? 

[Aoife_M]

Haven't gotten a response yet but my mother's Fitbit Charge 5 is also not responding now also and none of the usual fixes have worked on that either

[MarioSFitbit]

Hi @Aoife_M and @TheAnniek1 ! Welcome to the Community ! 
I appreciate your messages, and I'm sorry to hear your devices are unresponsive and aren't syncing. Thank yo for the troubleshooting steps already tried. I'll do my best in order to help you. 
Could you please try the following ? 
Manually syncing Why won't my Fitbit device sync?
Restart your devices How do I restart my Fitbit device?
Change the clock face How do I change the clock face on my Fitbit device?

[Tinkerbell46]

Hi there my versa three stopped syncing eleven days ago what's going on. I also have a pixel 7a

[Boyneview]

I having issues also since start of year - is it an update issue or an issue regarding the take over of fitbit

[Aoife_M]

Hi @MarioSFitbit, thank you for your message. I've tried the steps you suggested. The screen hasn't worked since I first posted and the side button isn't responsive so I haven't been able to. I uninstalled and reinstalled the app on my phone and used a few different outlets to make sure that this wasn't the reason that the battery wasn't charging. After the screen stopped working, I plugged it and the app showed that it was charging. But this is no longer working now and the app can't find the device. I haven't removed the device from the account as I don't have a way to reconnect them. Any other help you can give would be greatly appreciated.

[MarioSFitbit]

Hi @Boyneview and @Tinkerbell46 ! Welcome to the Fitbit Community ! 
I appreciate your messages, and I'm sorry to hear you are experiencing syncing issues with your watches. 
Could you please confirm if you already tried the following steps ? 
Manually syncing Why won't my Fitbit device sync?
Restart your devices How do I restart my Fitbit device?
Change the clock face How do I change the clock face on my Fitbit device?

@Aoife_M Thank you for your message and your troubleshooting efforts. I'm sorry to hear your watch is still unresponsive. In most cases, restarting the device causes sync to be reestablished.
I understand the button of your device is unresponsive. In your particular case, could you please try to remove any dust or dirt by gently using a toothpick or swab around the pimple. If this does not improve the button's operation, you can try cleaning out the debris using compressed air. Hold the watch at arm's length and spray once to loosen any dirt or dust that may have collected around the button.
After that, please try again the restart process : Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.

[Aoife_M]

@MarioSFitbit, I have tried your above suggestion with no change. The device is still unresponsive. Also, because I reinstalled the app, it is asking me to reconnect the device which I have not been able to do so I can't check the battery status but I have had the device plugged in over night so it should be fully charged. I've only had this device since December 2022 so it's disappointing that is having problems already. I had my Blaze for nearly 6 years before this with very little problems. The battery gave out in the end which I would have expected. Do you have any other suggestions on how to fix the Versa?

[MarioSFitbit]

Hi @Aoife_M ! Thank you for your message and for the steps tried. 
I'm sorry to hear the situation still persists. 
Since the troubleshooting was attempted, I suggest you contact support since they have more tools to find your options. Please follow the link Contact Us.

[Tinkerbell46]

Hi There I've sorted versa 3 out now I had to uninstall the app
disconnected the versa then restarted everything. It's fine now thanks
everyone for your help

[MarioSFitbit]

Hi @Tinkerbell46 ! 
Thanks for your message and for your time. 
I'm glad to know your watch is fine now. 
I appreciate the steps you shared with us. 
My best wishes, 

[Shanequia]

I did these and my fitbit 3 is still not syncing with my app on my Samsung Galaxy S22 Ultra

[Shanequia]

I restarted twice and it didint work

[Boyneview]

All sorted - thank you all