Versa 3 ‘use your phone to open’ message

[PaulM1972]

Hello. My Versa 3 has somehow stopped synching with my FitBit App and is in fact no longer connected. When I try and connect I get the ‘use your phone to open’ message and I don’t know what my PIN is. And because of that I can’t see how I can do a factory reset which is the only thing I think I can do. Any help gratefully received. Thanks, Paul 

Moderator edit: clarified subject.

[ManuFitbit]

Good to see you participating for the first time in the community @PaulM1972. 

Thank you for providing the information about the difficulty that you are experiencing with your Versa 3. 

I'd invite you to get in contact with the Support Team to receive further assistance with this issue. 

Click here to contact them. 

[PaulM1972]

Ok, thanks v much.